Frequently Asked Questions


Where can I see a Zedbox?

Visitors are welcome at our Zedbox display near our factory site at

Rougham Industrial Estate, Bury St Edmunds, IP30 9ND

We're always very happy to arrange for one of our consultant surveyors to visit you at your home to measure up and chat through your requirements.

Call us on 0800 242 5676 to arrange your visit.


Can I live in a Zedbox 365 days a year, 24/7?

YES! Zedbox garden buildings are designed, engineered and made using world-class manufacturing techniques to ensure that it not only looks the part, but you can comfortably reside in it too. Zedbox is, of course, fully-insulated throughout and compliant with building regulations to ensure that you have a comfortable and legal dwelling all year round. Planning permission is required, but we are on-hand for advice and guidance to ensure your Zedbox is installed fully compliant with current regulations.

Will I require planning permission?

Yes, as a residential garden annexe, a planning application is always necessary, - but don't worry, this is all included in our service. We have many years of experience in making the necessary applications and have gained hundreds of successful approvals over the years.

Where do you install Zedbox?

Right across the UK! We pride ourselves on ensuring that our customer experience is simple and straightforward. 

Initially, we offer a free, no-obligation site survey anywhere in the UK, to establish your requirements and make the appropriate observations and measurements at the site concerned. We will manufacture, deliver and assemble the Zedbox at your specific location anywhere in the UK.

What groundworks and foundations will be required?

We can quote separately for all your ground works to be prepared by the Zedbox team. A solid concrete foundation may be required, or ground plinths may be suitable due to the sheer weight and solidity of each Zedbox. 

How long will my building last?

The unique design of Zedbox and our trusted TuSC™ construction technology enhances the longevity of your apartment. Zedbox garden buildings are designed to be lived in, 24/7, 365 days a year and are built to meet all current building regulations; we would ultimately expect them, with careful maintenance, to last a lifetime.

Is Zedbox a fully serviced building and how does that work?

Zedbox is a beautiful, fully functional, self-contained living space, which can include separate bedrooms, with options for a kitchen and/or wet room too. Zedbox is internally wired and connected with your existing house supply using armoured cable. All electrical connections are completed and are certified to ‘Part P’ Building Regulation. In order to allow water in and waste out of your Zedbox, it is connected to mains drainage. We liaise with building control to enable this sign-off procedure to be completed with minimal fuss.

Will you guarantee my building?

YES! We are extremely proud of our 100% customer satisfaction and we offer a peace-of-mind 10-year structural guarantee on your Zedbox.

What does your price include?

We design, manufacture, deliver and install your Zedbox. Our price includes your free, no obligation site survey at your location, anywhere in the UK. There are a number of optional extras you can add into your project too and we will make these clear to you following your site survey.

Will my Zedbox add value to my property?

YES! There is no definitive answer to how much value Zedbox brings, although various studies suggest that your overall property value can increase by as much as 10% along with the benefits of adding additional space to your home. This stunning addition to your garden will certainly contribute to the saleability of the property in the future.

How do I pay for my Zedbox?

A planning fee of £2000 +VAT is payable on ordering your Zedbox. Once we have secured the planning approval for you, a payment of 50% is due prior to manufacture. After groundworks are complete, a third instalment of 25% will be due. Once your Zedbox garden building is delivered ready for installation, a fourth instalment of 20% is due. The final payment of 5% is due when you have your brand new Zedbox.

Can my Zedbox move with me if I move house?

YES! One of the many advantages of Zedbox is that it is a modular construction and we can relocate your Zedbox if required. Every move is individually evaluated with a survey at the new location and carried out by our own Remove & Move team.

Can you provide finance for my Zedbox?

YES ! Finance is now available. Of course its subject to status, those terms and conditions apply.

What is the Refund/Cancellation policy?

Every Zedbox we manufacture is individually specified and personalised to each customer’s choices. Therefore your Zedbox is a non-returnable item once your order confirmation has been finalised.

We submit the planning application on your behalf, and should the application be unsuccessful we will issue a full refund of your initial payment less £1,200 which covers planning fees and technical survey costs.   

How quickly can you install my Zedbox once I confirm an order?

Our delivery policy is usually within a waiting list of just 24-36 weeks from the day you place your order with our client support team to your installation and key hand over.

Call us 0800 242 5676 to discuss your own circumstances and we’ll be sure to accommodate your own timing requirements.


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